Topic for Paint Yourself English Club - 14th Sep - HOW TO BE A GOOD CUSTOMER SERVICE
Let's join Paint Yourself English Club this week to talk about this interesting topic:
With Ms Phuong Thao
Time: 4 - 6pm, Sunday 14/09/2014
Place: Ms Hoa Toeic, No 89 To Vinh Dien Str, Thanh Xuan
REGISTER
1. Some necessary characteristics and skills that the people working in customer service sector need to have:
- Be patient
- Be detail-oriented
- Have clear communication skills & good body language
- Understand your products/services
- Have time management skills
- Have problem solving skills
- Have persuasion skills
- Have willingness to learn
- Be customer-oriented
- Be a great listener
- Be honest
- Keep your words
- Be confident
- Ability to work under pressure
- Use positive language
- Learn from mistake
2. Some useful verbs to use:
- Have/ have got/ Possess
- Should have…
- Had better have…
3. Other ideas:
- How to improve customer service skills?
- How to utilize technology to serve cusatomers and solve the problems
Tham khảo:
