Practice Test 5

Passage 1:

From: Mary Helmsford
To: Linda Watercrest
Subject: Conference

Dear Linda,

As you requested, I am writing to provide you with some more information about the conference at the end of the month. It will be held at the Gillmor Conference Center in San Francisco, California on Saturday, May 14^th.

8:00-10:00 A.M. “Understanding the Customer” presented by market analyst, Richard Preyer
10:15-12:00 A.M. “Making an Effective Presentation” presented by CEO of Anderson Entertainment, Brian Thompson
12:00-1:00 P.M. Free lunch
1:30-3:30 P.M. “Increasing Productivity” presented by Director of Sales at Phillip Mortin Media, Bob Ross
3:45-5:45 P.M. “Future trends in the Entertainment Industry” presented by Phillip Trent, author of “The 10 Most successful Media Companies”
5:45-6:00 P.M. Closing remarks by Samuel Wright, conference coordinator

Please note that New Media Inc. will pay for the registration fee, accommodation and all meals. Employees are expected to pay for transportation to and from the conference. I hope you find this information helpful.

Regards,
Mary Helmsford
Director of New Media Inc.
 
Passage 2:

From: Linda Watercrest
To: All employees
Subject: Conference

Hi, everyone! I am just writing to inform you that there has been a slight schedule change for the conference on Saturday. You may have already heard it on the news, but Richard Preyer suffered a heart attack on Thursday night and is recovering in Mercy Hospital. Unfortunately he will not be able to give his presentation as planned. I have been informed by the conference coordinator that Michel Tupper, the Director of Customer Relations at Fleet Media, will be presenting instead. He will talk about his 20 years of experience dealing with customer complaints under the title of “How to satisfy the Customer”. Also, if you have any special meal requests for the conference, please contact Mary Helmsford at 895 326 6547 by May 4^th.