Practice Test 8

12 Blue Bird Drive
Newark, NJ
064587
12 May 2007
Paul Thorntree
Spotless Cleaner’s
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner’s. Unfortunately, when I got home and looked at one of the jackets, I noticed three was a large trip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner’s for three years and have always received excellent service, but I am quite distressed about this incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss this matter. I can be reached Monday to Friday after 6:00 P.M. and Saturday and Sunday any time. My home number is 632 365 1456. You can also reach me at my office at 653 362 9876

Regards
Linda Applebee